Terms & Conditions

When purchasing goods from us online, over the phone and by email you agree to the following terms and conditions:

PAYMENT
Currently when purchasing from us you can make payment via bank transfer, Cheque, Purchase Order or Credit/Debit card. When making payment online via card you will be redirected to SagePay or PayPal to input your billing and card details, once approved your money will be debited from your account. We accept most major credit and debit cards. All of our payments are processed securely through either PayPal or Sagepay, we do not store any sensitive card details on our servers.

DELIVERY
Providing your product is in stock and your order was placed, confirmed and paid for prior to our dispatch cut-off time, we will shipping out your order the following day. We cannot be held responsible for late delivery due to courier companies. We intend to provide tracking numbers for all deliveries.

In the extremely unlikely event that your order does not arrive by this time, please contact our sales team who will be happy to trace your order. 

OUT-OF-STOCK ORDERS

If you order an item and it is out of stock we will still process your order. We will contact you to let you know your product is out of stock, we will offer you the opportunity to opt for an alternative product(s) or cancel your order. We will also provide you with an approximate delivery date for your out of stock item(s).

Made to order goods are subject to up to 50% cancellation fee, if products have been fully manufactured and are beyond cancellation we reserve the right to charge 100% of the cost and will continue to complete delivery of the order.